The Client - Centred Approach philosophy is founded upon an interactive process with the client, their care providers, team, the extended support team and the client’s family. All persons belong to a collaborative process of integrated services in which the focus is on the individual as opposed to the issues and on the individual’s strengths, abilities as opposed to barriers. The Core Concepts of the Client- Centered Approach are as follows:

(i) Dignity and Respect - the values, beliefs, knowledge, cultural and spiritual backgrounds of all individuals are integrated into the environment and into their daily care. Shalom Homes Ltd. clients are honoured for their perspectives and choices and as such, is a primary focus of our service delivery.

(ii) Information Sharing - effective services and care results from clear, transparent, and respectful communication between the clients, the Shalom Homes Ltd. team, the family, other stakeholders including external team members on regular basis.

(iii) Participation -children, youth, and their family members (if applicable) are encouraged and supported in participating in their daily living, service planning and decision making. This allows building a therapeutic relationship, based on reciprocity for a better empowerment and self-determination ,regardless possible existing cognitive, emotional, mental and/or physical barriers.

(iv) Collaboration - clients and their family members, stakeholders and vested professionals are included on an organization-wide basis. Shalom Homes Ltd. includes the clients, the community, families in program design, implementation, evaluation, care planning, and feedback ongoingly.